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Questions & Answers
Q: What’s your uptime guarantee for meter connectivity?
A: Within minutes. Our smart meters sync in real time—no more waiting days for your dashboard to catch up. You’ll know exactly when you’re running the A/C full blast (and when you’re filing for bankruptcy).
Q: What’s your uptime guarantee for meter connectivity?
A: We promise 99.9% network availability—because “down” is only acceptable for a roller coaster, not your utility data. If we drop below that, we’ll credit you for the downtime.
Q: How do you secure my consumption data and protect against hacking?
A: All readings are end-to-end encrypted with bank-grade TLS, stored on SOC-2 compliant servers, and regularly pen-tested. In hacker jargon: your data’s fortress-level locked.
Q: What’s the typical install-to-live timeline—and who handles the heavy lifting?
A: We turn it around in 5–7 business days from order to live meter, with our certified techs handling every step. You just point us at the meter box; we’ll handle the rest (and we promise to clean up when we’re done).
Q: Can your system detect leaks or abnormal spikes and alert me instantly?
A: Absolutely. Our platform uses AI-driven anomaly detection to spot anything out of the ordinary—like a sneaky water leak or a mystery gas spike—and pings you (and your maintenance team) in real time. No more surprises on your bill or your floor.